Shipping Policy

Last Updated: September 2026

At EVERLASTING, we aim to process and deliver your orders safely and efficiently across India. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and related terms.

By placing an order with EVERLASTING, you agree to the terms mentioned below.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you may receive tracking information through email, SMS, WhatsApp, or another available communication channel.

2. Estimated Delivery Time

Estimated delivery timelines may vary depending on the delivery location, courier availability, and other operational factors.

Typical delivery timelines are:

  • Metro and major cities: approximately 3–7 business days
  • Other locations: approximately 5–10 business days
  • Remote or difficult-to-service areas: delivery may take longer

Delivery timelines are estimates and are not guaranteed.

3. Shipping Locations

EVERLASTING currently ships to serviceable locations across India.

Certain PIN codes may not be serviceable by our courier partners. In such cases, we may contact you to discuss an alternative delivery option or cancel the order and issue an applicable refund.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product weight
  • Courier availability
  • Promotional offers

From time to time, EVERLASTING may offer free shipping as part of promotional campaigns.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable locations.

COD availability may depend on:

  • Order value
  • Delivery PIN code
  • Customer order history
  • Courier serviceability
  • Internal verification

We reserve the right to request order confirmation before dispatching a COD order.

6. Order Verification

For certain orders, our team may contact the customer by phone, WhatsApp, SMS, or email to confirm order details.

Orders may be placed on hold or cancelled if:

  • The customer cannot be reached
  • The delivery address is incomplete or incorrect
  • The phone number provided is invalid
  • The order appears suspicious or fraudulent
  • Required confirmation is not received

7. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you.

Please allow some time for tracking information to become active after shipment pickup.

Courier tracking updates are provided by third-party logistics providers and may occasionally be delayed.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their internal policies.

Customers are requested to:

  • Keep their phone available
  • Provide a complete and accurate delivery address
  • Respond to courier calls
  • Be available to receive the shipment

If a delivery fails due to customer unavailability, refusal, incorrect address, or unreachable phone number, the shipment may be returned to us.

9. Incorrect Address

Customers are responsible for providing the correct shipping address while placing an order.

If you notice an error in your address, please contact us immediately at contact@everlasting.watch.

Address changes may only be possible before the order is dispatched.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

10. Delayed Deliveries

Delivery delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier delays
  • Transportation disruptions
  • Government restrictions
  • Local disturbances
  • High order volumes
  • Incorrect or incomplete customer information

EVERLASTING will make reasonable efforts to assist customers in such situations, but we cannot guarantee delivery by a specific date.

11. Damaged Package

If the outer package appears severely damaged or tampered with at the time of delivery, customers should exercise caution before accepting it.

We strongly recommend recording a continuous unboxing video after receiving the shipment.

For damaged, defective, missing, or incorrect products, please contact us according to our Refund & Return Policy.

12. Lost Shipments

If a shipment is confirmed as lost by the courier partner, EVERLASTING may provide a replacement or refund, depending on product availability and the circumstances of the order.

Any such claim will be processed after confirmation from the courier or logistics provider.

13. Returned to Origin (RTO)

A shipment may be returned to us if:

  • The customer refuses delivery
  • The customer is unavailable
  • The phone number is unreachable
  • The address is incorrect or incomplete
  • Delivery attempts fail
  • The courier cannot service the location

If the customer requests re-shipping after an RTO, additional shipping charges may apply.

Repeated COD refusals or failed deliveries may result in restrictions on future Cash on Delivery orders.

14. Prepaid Orders

For prepaid orders, we begin processing the order after successful payment confirmation.

If a prepaid order cannot be fulfilled or delivered due to an issue on our side, an applicable refund may be processed according to our Refund & Return Policy.

15. International Shipping

Unless specifically stated on our website, EVERLASTING currently focuses on deliveries within India.

For international shipping enquiries, please contact us before placing an order.

16. Contact Us

For shipping, tracking, delivery, or order-related queries, please contact:

Trade Name: EVERLASTING
Email: contact@everlasting.watch
Physical Address: Office No. 551, Hubtown, Adajan, Surat – 395009, Gujarat, India