Terms of Service

Last Updated: September 2026

Welcome to EVERLASTING. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

1. Business Information

Trade Name: EVERLASTING
Email: contact@everlasting.watch
Physical Address: Office No. 551, Hubtown, Adajan, Surat – 395009, Gujarat, India

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information provided by you is accurate and complete.
  • You will not use our website for any unlawful or fraudulent purpose.
  • You will comply with all applicable laws and regulations while using our services.

3. Products and Availability

EVERLASTING offers watches and related products through our website.

We make reasonable efforts to ensure that:

  • Product descriptions are accurate.
  • Images represent products as closely as possible.
  • Prices and availability are updated regularly.

However, minor differences in colour, appearance, packaging, finish, or display may occur due to lighting, photography, device screens, manufacturing variations, or product updates.

Product availability is subject to stock.

We reserve the right to:

  • Discontinue any product.
  • Limit quantities.
  • Refuse or cancel an order.
  • Change product pricing.
  • Modify product descriptions.
  • Correct errors or inaccuracies.

4. Product Pricing

All product prices displayed on our website are subject to change without prior notice.

The final price payable by the customer will be displayed during checkout, including applicable shipping charges, taxes, or other charges where relevant.

In case of a pricing error, technical issue, or incorrect listing, EVERLASTING reserves the right to cancel the affected order and issue an applicable refund if payment has already been received.

5. Orders

Placing an order does not automatically guarantee acceptance.

An order is considered confirmed after successful verification and acceptance by EVERLASTING.

We may cancel or refuse an order due to reasons including:

  • Product unavailability
  • Incorrect pricing
  • Invalid customer information
  • Suspected fraudulent activity
  • Payment failure
  • Shipping restrictions
  • Incorrect or incomplete address
  • Excessive or suspicious order activity

If a prepaid order is cancelled by us, an applicable refund will be processed.

6. Order Verification

For Cash on Delivery or other orders, we may contact customers by:

  • Phone
  • WhatsApp
  • SMS
  • Email

This may be done to verify order details, confirm delivery information, or prevent fraudulent transactions.

Orders that cannot be verified may be placed on hold or cancelled.

7. Payment

We may accept payment methods including:

  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Payment wallets
  • Cash on Delivery
  • Other payment methods made available on the website

Payments may be processed through third-party payment gateways.

EVERLASTING does not directly control payment gateway systems and is not responsible for temporary payment failures, banking delays, or issues caused by third-party payment providers.

8. Cash on Delivery

Cash on Delivery may be available for selected orders and serviceable locations.

We reserve the right to:

  • Disable COD for specific PIN codes.
  • Require confirmation before dispatch.
  • Request partial advance payment where applicable.
  • Restrict COD for customers with repeated refused or undelivered orders.

Customers are expected to accept confirmed COD orders when delivery is attempted.

9. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery timelines may vary depending on:

  • Delivery location
  • Courier serviceability
  • Weather
  • Public holidays
  • Local restrictions
  • Operational delays
  • Customer availability

Delivery timelines provided on the website are estimates and should not be treated as guaranteed delivery dates.

Please refer to our separate Shipping Policy for complete details.

10. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy.

Customers should review the applicable policy before placing an order.

EVERLASTING may request supporting evidence such as:

  • Order details
  • Product photographs
  • Packaging photographs
  • Unboxing video
  • Description of the issue

A return, replacement, or refund will only be processed after the request is reviewed and approved according to the applicable policy.

11. Unboxing Video

Customers are strongly advised to record a continuous unboxing video from the sealed package opening until the product is fully visible.

The unboxing video may be required for claims involving:

  • Damaged products
  • Incorrect products
  • Missing items
  • Product condition disputes
  • Packaging issues

Claims may be difficult to verify without appropriate supporting evidence.

12. Product Use and Care

Customers are responsible for using products according to their intended purpose and care instructions.

EVERLASTING is not responsible for damage caused by:

  • Improper use
  • Accidents
  • Physical impact
  • Unauthorized repairs
  • Modification
  • Improper storage
  • Exposure to water beyond the stated resistance level
  • Normal wear and tear

Customers should review product-specific information before use.

13. Warranty

Any warranty applicable to a product will be mentioned on the relevant product page, packaging, invoice, warranty card, or accompanying documentation.

Warranty coverage may vary between products.

Unless specifically stated otherwise, warranty may not cover:

  • Scratches
  • Strap wear
  • Battery depletion
  • Accidental damage
  • Water damage caused by improper use
  • Damage caused by unauthorized repair
  • Normal wear and tear

Warranty claims may require inspection before approval.

14. Intellectual Property

All content available on the EVERLASTING website, including:

  • Brand name
  • Logo
  • Product photographs
  • Graphics
  • Designs
  • Website layout
  • Written content
  • Videos
  • Marketing materials

may be owned by, licensed to, or used by EVERLASTING.

You may not copy, reproduce, distribute, modify, republish, or commercially use our content without prior written permission.

15. Website Usage

You agree not to:

  • Use the website for illegal purposes.
  • Attempt to access restricted areas of the website.
  • Introduce viruses, malicious software, or harmful code.
  • Attempt to interfere with website functionality.
  • Copy website content for unauthorized commercial use.
  • Submit false or misleading information.
  • Engage in fraudulent transactions.

We reserve the right to restrict or block access where misuse is suspected.

16. Third-Party Services

Our website may use third-party services including:

  • Payment gateways
  • Shipping providers
  • Analytics providers
  • Advertising platforms
  • Website hosting services
  • Customer communication services

These third parties may have their own terms and privacy policies.

EVERLASTING is not responsible for the actions, availability, or policies of independent third-party service providers.

17. Third-Party Links

Our website may contain links to external websites or services.

These links are provided for convenience.

EVERLASTING does not control and is not responsible for the content, security, availability, or practices of third-party websites.

18. Promotions and Discounts

From time to time, we may offer:

  • Discounts
  • Coupon codes
  • Promotional pricing
  • Sale events
  • Free shipping
  • Special offers

Promotions may be subject to specific eligibility requirements, validity periods, usage limits, or product exclusions.

EVERLASTING reserves the right to modify, suspend, or withdraw promotional offers.

19. Fraud Prevention

We reserve the right to review, hold, cancel, or restrict orders that appear suspicious, fraudulent, abusive, or inconsistent with normal purchasing activity.

This may include orders involving:

  • Repeated COD refusal
  • False contact information
  • Suspicious payment activity
  • Unusually high order quantities
  • Repeated failed deliveries

20. Limitation of Liability

To the extent permitted under applicable law, EVERLASTING will not be responsible for indirect, incidental, or consequential losses arising from:

  • Website interruptions
  • Delivery delays
  • Third-party service failures
  • Improper product use
  • Customer-provided incorrect information
  • Events outside our reasonable control

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

21. Force Majeure

EVERLASTING will not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Extreme weather
  • Government restrictions
  • Transportation disruptions
  • Courier interruptions
  • Internet outages
  • Strikes
  • Public disturbances
  • Other unforeseen events

22. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information.

23. Changes to These Terms

EVERLASTING may update or modify these Terms of Service from time to time.

Any updated version will be published on our website with a revised “Last Updated” date.

Continued use of our website after an update means you agree to the revised Terms of Service.

24. Governing Law

These Terms of Service will be governed by the applicable laws of India.

Any dispute arising from the use of our website, services, or transactions will be subject to the jurisdiction of the appropriate courts in Surat, Gujarat, subject to applicable law.

25. Contact Us

For questions regarding these Terms of Service, please contact:

Trade Name: EVERLASTING
Email: contact@everlasting.watch
Physical Address: Office No. 551, Hubtown, Adajan, Surat – 395009, Gujarat, India